Social Community Lead - Remote

Overview

The Social Community Lead ensures service excellence by leading a high-performing team, optimizing workflows, and maintaining quality and compliance standards. This role drives operational efficiency through data analysis, cross-functional collaboration, and continuous improvement initiatives aligned with business goals.

In Short

• Ensure seamless service delivery, meeting operational targets, service standards, and quality expectations.
• Lead and develop a high-performing team, fostering accountability, driving engagement, and ensuring alignment with business objectives.
• Enforce compliance with regulatory requirements, internal policies, and risk controls, mitigating potential issues.
• Optimize operational workflows, leveraging data insights, automation, and collaboration across teams to enhance efficiency and scalability.
• Analyze key metrics and business trends, providing strategic recommendations to drive continuous improvement and operational excellence.
• Deliver high-impact reports and insights, enabling data-driven decision-making and proactive issue resolution.
• Perform other deliverables and outcomes as directed by the company.

Requirements

• Bachelor’s degree or equivalent experience.
• Proven experience in social media management, digital marketing, or community engagement is a plus.
• Strong communication, interpersonal, collaboration, and leadership skills.
• Knowledge of social media trends and best practices.
• Familiarity with various social media platforms.
• Experience in the gaming or tech industry is a plus.

Benefits

• Flexible remote work environment.
• Opportunities for learning and career advancement.
• Competitive compensation, perks, and benefits.
• Diverse and inclusive work culture.
• Fun workplace events and gatherings.