People & Culture Service Delivery Team Leader - Remote

Overview

The People & Culture Service Delivery Team Leader is responsible for overseeing the efficient and effective delivery of services through the People & Culture Service Desk, leading a high-performing team to deliver exceptional service to workers and stakeholders across the organization.

In Short

• Manage day-to-day service desk operations.
• Serve as an expert on people operations service desk delivery.
• Be an escalation point for service desk delivery tickets.
• Monitor service desk efficiency and ticket resolution.
• Perform quality assurance audits of resolved tickets.
• Conduct root cause analysis for service desk issues.
• Create data visualizations of process activity and trends.
• Produce weekly reports for stakeholders on service delivery.
• Stay updated on industry trends and regulations.
• Perform other deliverables as directed.

Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• 4–5 years of experience in HR or People Operations, including 1–2 years in a supervisory role.
• Strong knowledge of HR operations and service delivery frameworks.
• Experience with ticketing systems and SLA-based environments.
• Understanding of employee lifecycle processes.
• Experience in fast-paced, agile organizations.

Benefits

• Flexible work environment.
• Opportunities for learning and career advancement.
• Competitive compensation and perks.
• Inclusive workplace culture.
• Fun workplace events and gatherings.