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Service Delivery Leader - Remote

Posted Yesterday
Sales / Business
Full Time
CA, USA
123400 - 167500/year

Overview

The Service Delivery Leader will be the Voice of the Customer, managing services engagement for strategic customers and ensuring high client satisfaction through effective account management and technical delivery.

In Short

  • Manage post-sale services for strategic customers
  • Lead services engagement to drive adoption of Palo Alto Networks’ Security platform
  • Account ownership and relationship management
  • Engage with customer C-level executives and security teams
  • Deliver high client satisfaction by meeting/exceeding service delivery goals
  • Track customer success metrics and manage escalations
  • Partner with Sales teams for success plans and renewals
  • Experience in a customer-facing role with technology programs
  • Proven ability to build strong working relationships
  • Open to occasional travel for customer engagement

Requirements

  • 7+ years in a customer-facing role managing services engagements
  • Experience leading teams in technology programs
  • Expertise in Network Security, Cloud Security, or Security Operations
  • Proven project management skills; PMP certification is a plus
  • Experience with C-level executive interactions
  • Strong relationship-building skills
  • Technical knowledge of product offerings
  • Familiarity with customer success tools (Gainsight, Salesforce)
  • Ability to manage customer escalations effectively
  • Excellent communication and presentation skills

Benefits

  • Flexible wellbeing spending account
  • Mental and financial health resources
  • Personalized learning opportunities
  • Diverse and inclusive work environment
  • Opportunities for professional growth
  • Collaborative company culture
  • Supportive team environment
  • Reasonable accommodations for individuals with disabilities
  • Equal opportunity employer
  • Confidential handling of personal information
Palo Alto Networks logo

Palo Alto Networks

Palo Alto Networks is a leading cybersecurity company dedicated to protecting the digital way of life. With a mission to be the cybersecurity partner of choice, the company envisions a world where each day is safer and more secure. Palo Alto Networks fosters a culture of innovation and collaboration, valuing the unique contributions of every team member. The company emphasizes ongoing learning and personal well-being, offering a range of development programs and resources. Their Unit 42 Consulting team provides high-quality incident response, risk management, and digital forensic services, aiming to create a more secure digital world for clients of all sizes.

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