Senior Service Delivery Leader - Remote

Overview

As a Senior Service Delivery Leader at Palo Alto Networks, you will manage the customer lifecycle and serve as the Voice of the Customer, driving adoption and consumption of our products.

In Short

• Manage key accounts and relationships for Palo Alto Networks’ largest customers.
• Act as the primary point of contact for multiple product lines.
• Work cross-functionally with clients and internal partners.
• Own customer planning, deployment, and adoption.
• Build and manage customized product delivery.
• Partner with Sales to develop success plans and assess customer health.
• Engage with engineering and professional services teams.
• 8+ years of experience in a customer-facing role.
• Specialization in software product and service delivery.
• Public Sector experience in the UK preferred.

Requirements

• 8+ years of professional experience in a customer-facing role.
• Expertise in Cloud Security, DevSecOps, Network Security, or Security Operations.
• Proven results as a trusted advisor to drive business value.
• Experience managing customer escalations and expectations.
• Ability to thrive in a matrixed, team environment.
• Bonus: Client-focused program management experience.
• Bonus: Skilled in customer success software.
• Open to occasional travel for customer engagement.

Benefits

• Flexible wellbeing spending account.
• Mental and financial health resources.
• Personalized learning opportunities.
• Inclusive work environment.
• Opportunity to shape the future of cybersecurity.