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Senior Service Delivery Manager - Remote

Posted 37 weeks ago
Project Management
Full Time
Slovakia
2600€ - negotiable/brutto

Overview

The Senior Service Delivery Manager will lead a team to fulfill and exceed customer expectations while representing Deutsche Telekom IT Solutions Slovakia.

In Short

  • Lead a team of specialists in service delivery.
  • Ensure customer satisfaction and exceed expectations.
  • Collaborate with international counterparts and customers.
  • Access to training and certifications for career growth.
  • Experience in customer support, sales, and billing processes.
  • Knowledge of TSI-FORCE and SERVICE NOW.
  • Project management and ITIL knowledge required.
  • Excellent leadership and communication skills needed.
  • Remote working available within Slovakia.
  • Negotiable salary based on experience.

Requirements

  • Many years of experience in customer support.
  • Experience in quotation and sales processes.
  • Experience in billing and financial processes.
  • ITIL V4 Foundation certification.
  • Advanced MS Office skills.
  • Fluency in German (C2-C1 level).
  • Strong leadership and negotiation skills.
  • Time management and problem-solving abilities.
  • Presentation skills.
  • General IT overview expertise.

Benefits

  • Financial benefits.
  • Learning and development opportunities.
  • Health and sports benefits.
  • Work-life balance initiatives.
  • Additional benefits for personal and professional growth.
Deutsche Telekom IT Solutions Slovakia logo

Deutsche Telekom IT Solutions Slovakia

Deutsche Telekom IT Solutions Slovakia, established in 2006 in the Košice region, is a prominent player in the IT services sector, originally known as T-Systems Slovakia. As one of the founding members of the Košice IT Valley, the company has grown to become the second largest employer in eastern Slovakia, boasting over 3,900 employees. The organization is dedicated to continuous improvement and innovation in information and communication technology services, striving to enhance its offerings and adapt to the evolving needs of its clients.

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