Senior Service Delivery Manager - Remote

Overview

The Senior Service Delivery Manager will lead a team to fulfill and exceed customer expectations while representing Deutsche Telekom IT Solutions Slovakia.

In Short

• Lead a team of specialists in service delivery.
• Ensure customer satisfaction and exceed expectations.
• Collaborate with international counterparts and customers.
• Access to training and certifications for career growth.
• Experience in customer support, sales, and billing processes.
• Knowledge of TSI-FORCE and SERVICE NOW.
• Project management and ITIL knowledge required.
• Excellent leadership and communication skills needed.
• Remote working available within Slovakia.
• Negotiable salary based on experience.

Requirements

• Many years of experience in customer support.
• Experience in quotation and sales processes.
• Experience in billing and financial processes.
• ITIL V4 Foundation certification.
• Advanced MS Office skills.
• Fluency in German (C2-C1 level).
• Strong leadership and negotiation skills.
• Time management and problem-solving abilities.
• Presentation skills.
• General IT overview expertise.

Benefits

• Financial benefits.
• Learning and development opportunities.
• Health and sports benefits.
• Work-life balance initiatives.
• Additional benefits for personal and professional growth.