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Senior Service Delivery Manager - Remote

Posted 30 weeks ago

Overview

The Senior Service Delivery Manager will lead a team to fulfill and exceed customer expectations while representing Deutsche Telekom IT Solutions Slovakia.

In Short

  • Lead a team of specialists in service delivery.
  • Ensure customer satisfaction and exceed expectations.
  • Collaborate with international counterparts and customers.
  • Access to training and certifications for career growth.
  • Experience in customer support, sales, and billing processes.
  • Knowledge of TSI-FORCE and SERVICE NOW.
  • Project management and ITIL knowledge required.
  • Excellent leadership and communication skills needed.
  • Remote working available within Slovakia.
  • Negotiable salary based on experience.

Requirements

  • Many years of experience in customer support.
  • Experience in quotation and sales processes.
  • Experience in billing and financial processes.
  • ITIL V4 Foundation certification.
  • Advanced MS Office skills.
  • Fluency in German (C2-C1 level).
  • Strong leadership and negotiation skills.
  • Time management and problem-solving abilities.
  • Presentation skills.
  • General IT overview expertise.

Benefits

  • Financial benefits.
  • Learning and development opportunities.
  • Health and sports benefits.
  • Work-life balance initiatives.
  • Additional benefits for personal and professional growth.

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