Senior Managed Services Delivery Manager - Remote

Overview

The Senior Managed Services Delivery Manager is responsible for managing a portfolio of accounts and leading a cross-functional delivery team, ensuring client satisfaction and team productivity while achieving financial targets.

In Short

• Own the success of managed services engagements.
• Ensure exceptional client experience and long-term partnerships.
• Manage team financial operations aligned with Gross Margin targets.
• Proactively define and communicate team staffing needs.
• Grow the managed services portfolio with a target of 2X growth by 2025.
• Establish key metrics for account health and growth.
• Drive team training on project execution expectations.
• Facilitate challenging discussions related to delivery and change orders.
• Ensure high team utilization and client loyalty.
• Foster a consultative mindset aligning client and team goals.

Requirements

• Experience leading Managed Services delivery teams.
• Skilled in negotiation and balancing client needs with team goals.
• Track record of fostering high team utilization and client loyalty.
• Familiarity with financial operations and managing margins.
• Experience in a Managed Services environment, particularly with Salesforce.
• Strong background in leading cross-functional teams.
• Proven success in managing financial performance and client relationships.

Benefits

• Competitive base salary.
• 100% employer-paid medical, dental, and vision premiums.
• Unlimited PTO and 10 company holidays.
• 401k with 4% Company Match.
• Remote home office stipend.
• Paid parental leave.
• Annual company get-together.
• Work with talented and friendly people.