Senior Customer Service Manager - Remote

Overview

The Senior Customer Service Manager will be accountable for managing contract fulfillment with a focus on time, quality, and cost while ensuring compliance with service levels and managing opportunities in contract-related business.

In Short

• Manage contract fulfillment focusing on time, quality, and cost.
• Develop offers for contract expansions and renewals.
• Oversee end-to-end execution of standard farming.
• Coordinate service delivery activities across organizational units.
• Ensure compliance with deadlines and service levels.
• Apply project delivery methodologies and tools.
• Manage financial and service reporting.
• Implement cost-saving initiatives.
• Utilize ticketing tools effectively.
• Experience in Earth Observation or satellite data evaluation is advantageous.

Requirements

• 3-5 years of experience in the IT industry.
• Knowledge of ITIL and Agile concepts.
• Fluency in English (C1 level); German is a plus.
• Strong presentation and moderating skills.
• Ability to manage multiple projects with shifting deadlines.
• Flexibility to expand beyond traditional Service Delivery Management.
• Experience with ticketing tools and security protocols.
• Experience in Earth Observation or satellite data is a plus.

Benefits

• Work for Hungary’s most attractive employer in 2025.
• Opportunity to work in a dynamic IT environment.
• Engagement in continuous improvement initiatives.
• Professional development opportunities.
• Collaborate with a diverse team across Europe.