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Customer Service Manager - Remote

Posted 3 weeks ago
Customer Service
Full Time
PH

Overview

The Customer Service Manager will lead support operations at Muvr, ensuring exceptional experiences for customers, providers, and partners while overseeing a team and driving performance metrics.

In Short

  • Lead, coach, and develop Team Leads and Customer Support Representatives.
  • Define, monitor, and achieve SLA and CSAT targets.
  • Serve as escalation manager for complex cases.
  • Partner with Workforce Management for planning and scheduling.
  • Review QA reports for continuous improvement.
  • Work cross-functionally to resolve issues and influence changes.
  • Build reporting dashboards for team performance.
  • Drive initiatives to improve retention and trust.

Requirements

  • 5+ years in customer service, with 2–3 years in a managerial role.
  • Experience in logistics, marketplace, or SaaS environments.
  • Strong leadership and coaching skills.
  • Data-driven mindset with performance management experience.
  • Excellent problem-solving skills.
  • Strong collaboration skills with Ops and Product teams.

Benefits

  • Lead a critical function in a tech-driven logistics platform.
  • Build and mentor a high-performing team.
  • Competitive salary.
  • Career growth opportunities in leadership.
Muvr logo

Muvr

Muvr is a dynamic platform that connects movers with individuals seeking quick and reliable moving services, including furniture deliveries and junk removal. The company offers flexible earning opportunities, allowing movers to choose their own schedules and work conditions, whether part-time, full-time, or seasonal. Muvr emphasizes the importance of fair pay and prompt earnings, providing instant payment after each completed order. With a mission to transform the moving industry, Muvr empowers its movers by enabling them to control their work and earnings while fostering a supportive community that values collaboration and mutual success.

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