Manager, Customer Service - Remote

Overview

As the Manager, Customer Service at R1, you will oversee a team dedicated to enhancing client relationships and ensuring high-quality service in a fast-paced call center environment.

In Short

• Provide oversight of a customer service team in a healthcare revenue cycle setting.
• Drive team performance through coaching and training.
• Manage high-volume call center operations.
• Utilize EMR systems like EPIC, Meditech, or Cerner.
• Build strong client relationships to meet objectives.
• Ensure team meets quality and production metrics.
• Participate in annual bonus plans.
• Contribute to a collaborative and learning-oriented work environment.
• Support a diverse and inclusive workplace.
• Engage in community service initiatives.

Requirements

• High school diploma required.
• 5 years of leadership experience in a healthcare call center.
• Proven track record in managing team performance.
• Strong communication skills.
• Ability to handle high call volumes.
• Experience with client relationship management.
• Familiarity with healthcare revenue cycle processes.
• Competence in utilizing EMR systems.
• Commitment to continuous learning.
• Ability to foster a positive team environment.

Benefits

• Competitive salary with performance bonuses.
• Opportunities for career growth and development.
• Comprehensive benefits package.
• Supportive and inclusive company culture.
• Engagement in community service initiatives.
• Access to advanced technology platforms.
• Flexible working arrangements.
• Regular training and development sessions.
• Collaborative work environment.
• Commitment to employee well-being.