Service Delivery Manager - Patient Operations - Remote

Overview

As our Manager of Service Delivery, you will play a vital role in the patient operations function, overseeing daily operations and strengthening client relationships to improve patient financial experiences and outcomes.

In Short

• Manage and nurture relationships with key client contacts.
• Lead execution of service delivery initiatives.
• Monitor KPIs such as collections and patient satisfaction.
• Develop communication strategies tailored to patient financial services.
• Mentor and support analysts and team members.
• Drive accountability across teams.
• Continuously improve service outcomes.
• Collaborate with internal teams and client stakeholders.
• Address risks and escalations proactively.
• Manage project timelines from start to finish.

Requirements

• 5+ years of experience in Revenue Cycle Management.
• Focus on patient operations, self-pay, or receivables management.
• Hospital experience preferred.
• Proven ability to analyze data and drive strategy.
• Experience managing projects in outsourced or healthcare consulting environments.
• Excellent communication and organizational skills.
• Problem-solving skills with a patient-centered mindset.

Benefits

• Eligible for annual bonus plan at a target of 10.00%.
• Opportunity for continuous learning and collaboration.
• Competitive benefits package.
• Chance to contribute and create meaningful work.
• Supportive workplace culture focused on community care.