Senior Manager, Patient Services Operations - Remote

Overview

The Senior Manager of Patient Services Operations will lead initiatives to enhance patient experience and operational efficiency in support of rare disease therapies.

In Short

• Lead patient services operations and ensure launch readiness.
• Develop metrics and KPIs for performance tracking.
• Manage compliance with HIPAA and patient privacy regulations.
• Collaborate with cross-functional teams to improve patient interactions.
• Drive innovation in patient and healthcare provider experiences.
• Oversee quality and performance across internal teams and vendors.
• Direct a team and manage stakeholder relationships effectively.
• Identify operational efficiencies and enhancements.
• Support risk issue resolution and root cause analysis.
• Manage special projects related to patient services operations.

Requirements

• Bachelor’s Degree required.
• 5+ years of experience in patient services within the pharmaceutical industry.
• Understanding of U.S. healthcare and payer landscape.
• Strong project management skills and vendor integration experience.
• Aptitude for working in a rapidly evolving environment.

Benefits

• Competitive compensation package.
• Generous time off policy including Summer Fridays.
• Opportunities for professional development and conference attendance.
• Comprehensive health and wellness benefits.
• 401k match and additional incentives.