Customer Service Manager - Remote

Overview

The Customer Services Relationship Manager will focus on managing and enhancing the relationship with our most valuable customers, ensuring they receive exceptional service, tailored solutions, and a seamless experience.

In Short

• Build and maintain strong relationships with key customers.
• Handle escalated inquiries and complaints efficiently.
• Collect and analyze customer feedback for service improvement.
• Collaborate with teams to ensure customer satisfaction.
• Develop strategies for customer retention and loyalty.
• Provide personalized support to high-value accounts.
• Monitor customer satisfaction levels and report findings.
• Train customer service team on best practices.
• Work with product and sales teams to deliver tailored solutions.
• Proactively identify trends and potential service issues.

Requirements

• Proven experience in customer service or relationship management.
• Strong communication skills to build rapport with customers.
• Excellent problem-solving and conflict resolution abilities.
• Strong organizational skills for managing multiple accounts.
• Data-driven with ability to analyze customer feedback.
• Ability to work cross-functionally within the organization.
• Customer-first mindset with passion for service excellence.

Benefits

• Generous 50% staff discount on products.
• Free onsite gym and subsidized restaurant.
• Flexible working options and various social events.
• Enhanced maternity, paternity, and fertility support.
• Support for upskilling and career progression.
• Generous bonus scheme and private pension plan.
• 25 days paid holiday with the option to purchase more.