Customer Service Operations Manager - Remote

Overview

The Customer Service Operations Manager at VGW will oversee service delivery and team performance, ensuring operational targets and service standards are met while driving continuous improvement through data analysis and strategic leadership.

In Short

• Ensure seamless service delivery and meet operational targets.
• Lead and develop a high-performing customer service team.
• Enforce compliance with regulatory requirements and internal policies.
• Optimize operational workflows using data insights and automation.
• Analyze key metrics and provide strategic recommendations.
• Deliver high-impact reports for data-driven decision-making.
• Perform other duties as directed by the company.

Requirements

• 5+ years of experience in leading customer service operations.
• Bachelor’s degree or equivalent experience.
• Experience in a leadership role within customer service.
• Strong communication and interpersonal skills.
• Expertise in service delivery and quality standards.
• Knowledge of regulatory compliance and risk management.
• Proficient in data analysis for continuous improvement.
• Ability to deliver actionable reports for decision-making.
• Experience in the gaming or tech industry is a plus.

Benefits

• Flexible remote work environment.
• Opportunities for learning and career advancement.
• Competitive compensation and benefits.
• Inclusive and diverse workplace culture.
• Fun workplace events and social gatherings.