Staff UX Researcher - Remote

Overview

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are seeking an exceptional Staff UX Researcher to join our growing team. You will lead research to support teams working on rider-facing experiences, as well as back-of-house operations. Your work will be seen and used by consumers all over the world in the 250+ markets we operate in.

We are looking for leaders who have an arsenal of qualitative and quantitative UXR tools, and who are able to jump in to deliver core tactical studies, as well as identifying and delivering foundational UXR opportunities to drive our business forwards.

In Short

• Engage cross-functional stakeholders to align on research needs and define projects with clear goals, hypotheses, recruiting characteristics, methods to be used, and expected impact.
• Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
• Create understanding and empathy around user needs for your entire product team including designers, product managers, and engineers.
• Leverage qualitative and quantitative methods to evaluate end-to-end experiences, ensuring our product portfolio is designed to support a diverse range of riders.
• Analyze, synthesize, and interpret study findings into key insights to be delivered to cross-disciplinary stakeholders in clear, concise, and compelling ways.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.
• 5+ years of experience in an applied research setting, or similar.
• Experience with product research, either in an end-to-end, usability, or generative setting.
• Master’s degree or Ph.D. in Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience preferred.
• 7+ years of experience in an applied research setting, or similar preferred.
• Expertise in consumer product design and development preferred.
• Expertise in quantitative and qualitative research methodologies.
• Track record of research work that has directly impacted product, team, or business direction or strategy.
• Experience working in a very dynamic environment.
• Strong oral and written communication skills.

Benefits

• Make an impact in a global company.
• Work with a diverse and talented team.
• Opportunities for professional development.
• Flexible working arrangements.
• Equal opportunity employer committed to diversity.