Remote Otter LogoRemoteOtter

UX Researcher - Remote

Posted 2 weeks ago
Design
Full Time
Portugal

Overview

The UX Researcher will conduct in-depth market and user research to inform product strategy and enhance user experience for a diverse global audience.

In Short

  • Conduct market research to identify industry trends and opportunities.
  • Design and implement user research studies to understand user behaviors.
  • Collaborate with cross-functional teams to integrate research into product development.
  • Analyze data to inform product decisions and improvements.
  • Plan and conduct usability testing to evaluate product effectiveness.
  • Work in a multicultural environment across various global markets.
  • Translate research findings into actionable product enhancements.
  • Participate in agile ceremonies to improve product development.
  • Foster positive relationships with colleagues and stakeholders.
  • Stay updated on UX trends and best practices.

Requirements

  • Experience in UX Research or related field.
  • Proficiency in data collection tools and Figma.
  • Strong analytical skills for data interpretation.
  • Excellent collaboration and communication skills.
  • Portfolio showcasing UX research projects.
  • Experience in retail or eCommerce preferred.
  • Proactive mindset with a passion for continuous learning.
  • Proficiency in English; additional languages a plus.
  • Understanding of cultural design and localization practices.
  • UX Writing experience is a plus.

Benefits

  • Competitive salary.
  • 22 days annual leave plus bank holidays.
  • Additional healthcare insurance with dental service.
  • Food vouchers.
  • Summer working hours.
  • Collaborative working environment.
  • Learning and development budget.
  • Employee referral bonus scheme.
  • Office equipment budget.
ZigZag Global logo

ZigZag Global

ZigZag Global is an award-winning eCommerce returns business founded in 2015, dedicated to transforming the returns process for retailers and customers alike. With a mission to create a thriving retail environment where every customer experience is delightful and sustainable, ZigZag's innovative SaaS platform is utilized by over 200 companies across 130 countries, including major brands like Zara and Selfridges. Acquired by Global Blue in 2021, ZigZag continues to enhance its impact in the retail industry by helping businesses manage and resell their returns effectively. The company values inclusivity and diversity, fostering a collaborative workplace culture that encourages every team member to contribute and feel valued.

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