UX Researcher - Remote

Overview

As a UX Researcher at Pion, you will play a crucial role in validating product roadmaps and enhancing user experience through research and collaboration.

In Short

• Join a growing team at Pion focused on innovative technology solutions.
• Conduct research to sharpen value propositions and improve product features.
• Create empathy and journey maps to enhance user experience.
• Track and implement experience metrics such as CSAT and NPS.
• Conduct competitor analysis to inform business strategy.
• Advocate for research and coach teams as necessary.
• Improve research processes and manage B2B/B2C panels.
• Lead generative research to shape product direction.
• Support squads in defining roadmaps and problem spaces.

Requirements

• Proven experience in UX research or related field.
• Strong understanding of research methods and user-centered design.
• Ability to analyze data and present findings effectively.
• Experience with customer satisfaction metrics.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Familiarity with product development processes.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Support for professional development and growth.
• Work with leading retailers and innovative technology.
• Flexible working arrangements.
• Engaging company culture focused on equity and respect.