Remote Otter LogoRemoteOtter

Staff UX Researcher - Remote

Posted 4 days ago
Design
Full Time
CA, USA
$147,300 - $257,800/year

Overview

The Staff UX Researcher will represent customer needs throughout the product design lifecycle, applying research techniques to influence product strategy and validate design directions.

In Short

  • Engage with customers to understand their unique needs.
  • Apply appropriate research techniques for projects.
  • Partner with Product Managers and Designers.
  • Validate feature and design direction through usability testing.
  • Analyze qualitative and quantitative data for insights.
  • Communicate findings through user segments and personas.
  • Provide mentorship to team members.
  • Champion UX research across the organization.

Requirements

  • Experience integrating AI into work processes.
  • Extensive experience in customer-centered research techniques.
  • Expert in planning and executing research studies.
  • Portfolio showcasing impactful research.

Benefits

  • Competitive salary with equity options.
  • Health plans and flexible spending accounts.
  • 401(k) Plan with company match.
  • Flexible time away plan and family leave programs.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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