Director of Post-Sales - Remote

Overview

Lightrun is the world’s first developer observability platform. Our revolutionary developer-first approach enables engineering teams to connect to their live applications to continuously identify and tackle critical issues without hotfixes, redeployments, or restarts. By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun also introduces AI-driven autonomous debugging capabilities, transforming the software development lifecycle (SDLC) by automating root cause analysis and significantly reducing manual intervention. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally or issuing a new software version just for adding new logs or metrics. With customers varying from Fortune 500 (including F10 companies) to SMEs and SMBs across multiple verticals, Lightrun is growing rapidly.

In Short

• Lead and scale the post-sales function at Lightrun.
• Drive customer success, onboarding, support, and renewals.
• Collaborate with Sales, Product, and Engineering teams.
• Manage and mentor the existing post-sales team.
• Develop strategies for customer adoption and retention.
• Oversee customer support and escalations.
• Establish KPIs for tracking customer health and adoption.
• Advocate for customer needs within the company.
• Build a high-performing post-sales team.
• Ensure a seamless customer journey post-sale.

Requirements

• 8+ years in post-sales or customer success in B2B SaaS.
• Proven ability to build and scale post-sales teams.
• Hands-on experience in software development with Java, Python, Node.js.
• Deep understanding of modern development environments.
• Customer-centric mindset with a track record of driving engagement.
• Ability to analyze customer data for strategy improvement.
• Experience in cross-functional collaboration.

Benefits

• Opportunity to lead a growing team.
• Work with innovative technology in a fast-paced environment.
• Impact customer success and satisfaction directly.
• Collaborate with cross-functional teams.
• Professional development opportunities.