Technical Account Manager - Remote

Overview

Lightrun is the world’s first developer observability platform. Our revolutionary developer-first approach enables engineering teams to connect to their live applications to continuously identify and tackle critical issues without hotfixes, redeployments, or restarts. By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun also introduces AI-driven autonomous debugging capabilities, transforming the software development lifecycle (SDLC) by automating root cause analysis and significantly reducing manual intervention. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally or issuing a new software version just for adding new logs or metrics. With customers varying from Fortune 500 (including F10 companies) to SMEs and SMBs across multiple verticals, Lightrun is growing rapidly.

In Short

• Lead technical onboarding and ensure smooth integration of Lightrun's platform.
• Act as a trusted advisor for customers, providing guidance on optimal usage and debugging strategies.
• Work closely with Customer Support and Engineering to troubleshoot and resolve customer issues.
• Monitor account health and usage patterns to drive engagement and prevent churn.
• Gather customer feedback to influence product development.
• Identify opportunities for upselling and expansion within customer environments.
• Contribute to knowledge bases and customer training materials.
• Collaborate with Sales, Product, and Engineering teams to align technical efforts with business outcomes.

Requirements

• 5+ years in a Technical Account Manager or similar role in a B2B SaaS environment.
• Hands-on experience in software development with Java, Python, Node.js, or other backend languages.
• Deep understanding of modern development environments and observability tools.
• Proactive approach to customer success and problem-solving.
• Strong communication skills to translate technical concepts into business value.
• Experience using analytics to drive engagement and optimize product adoption.
• Ability to troubleshoot technical challenges and collaborate with engineering teams.
• Thrives in fast-paced environments with evolving priorities.

Benefits

• Opportunity to work with cutting-edge technology in a fast-growing company.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Flexible working arrangements.
• Competitive compensation and benefits package.