Consultants-On-Call Coordinator - Remote

Overview

The Consultants-On-Call Coordinator at LHH is a leadership and delivery function. This role will lead and support a team of consultants while directly assisting candidates in their career transition. This dual-role requires a balance of leadership, coaching, and hands-on career consulting to ensure an exceptional experience for candidates and optimal team performance.

In Short

• Lead the Consultant-on-Call (COC) team, providing guidance and coaching to maximize performance and ensure high-quality service.
• Partner with the Candidate Care Coordinator and Quality Assurance Manager to address feedback and enhance service delivery.
• Monitor consulting calls, review surveys, and mentor the COC team to uphold quality standards.
• Collaborate with the Workforce Planner to optimize staffing and leverage North America Consulting resources during peak demand.
• Support recruitment, interviewing, hiring, and training of new COC team members.
• Guide candidates through all aspects of career transition, including skill assessment, career goal-setting, resume and LinkedIn profile development, job searching, interviewing, and salary negotiation.
• Engage and motivate candidates to utilize LHH resources and technology tools.
• Provide expertise in job market trends, AI-driven job search tools, ATS systems, and business research databases.
• Connect candidates to job opportunities via LHH Recruitment Solutions and LHH Career Studio that align with their professional goals.
• Deliver coaching to enhance candidates’ interview confidence and salary negotiation skills.

Requirements

• 5+ years in career consulting, HR, recruiting, coaching, or leadership development across various industries.
• Strong understanding of talent acquisition strategies, ATS systems, and recruitment processes.
• Proficiency in career technology tools, including LinkedIn and AI-driven job search platforms.
• Experience in virtual coaching and delivering high-touch career consulting services.
• Strong service orientation with a passion for making a difference for individuals.
• 1+ years in a virtual contact center role such as team leader or supervisor.
• Technical proficiency in Microsoft Office, Zoom, Zendesk, Jira, Salesforce Service Cloud, ServiceNow.
• Comfort working in a scheduled shift call center environment.

Benefits

• Growth opportunities within a human resources global leader.
• Comprehensive benefits package including health, dental, 401k.
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.