Remote Otter LogoRemoteOtter

Level 1 Hosting Technical Support Agent - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Level 1 Hosting Technical Support Agent, you will provide support to web hosting customers, ensuring they feel supported and their issues are resolved efficiently.

In Short

  • Deliver world-class technical support to web hosting customers via live chat & ticket-based support
  • Troubleshoot customer issues and solve their problems
  • Demonstrate a keen appetite for continuous learning
  • 1-2 years of experience in web hosting technical support
  • Ability to troubleshoot basic WordPress issues
  • Experience using file management systems (e.g. FTP, CPanel)
  • Basic knowledge of HTTP response status codes
  • Experience checking and updating DNS & SSL
  • Knowledge of the Linux Command Line
  • Experience supporting customers via live chat & ticket-based support

Requirements

  • Excellent interpersonal communication skills
  • Strong team player with a supportive attitude
  • Passionate about web technology
  • Ability to multitask
  • Prioritizes quick and accurate response times
  • Genuinely cares about helping customers

Benefits

  • Work from home / fully remote position
  • HMO
  • 5 weeks training at full pay
  • Equipment provided
LevelUp logo

LevelUp

LevelUp is a specialist agency that offers outsourcing solutions to agencies, software vendors, and website owners. With over seven years of experience, the company has built a reputation for successfully collaborating with a diverse range of clients, providing essential technical, operational, and back-office support. LevelUp boasts a large team of skilled and passionate professionals dedicated to delivering high-quality work, ensuring that their clients receive the best possible service.

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