Helpdesk Support Specialist - Remote

Posted 2 weeks ago

Customer Service

Full Time

Overview

We are seeking a detail-oriented and customer-focused Helpdesk Support Specialist to serve as the first line of support for internal teams, ensuring smooth operations related to sales processes and business applications.

In Short

Serve as the first line of support for internal teams.
Troubleshoot and manage system access issues.
Escalate complex issues as necessary.
Maintain thorough documentation for process improvements.
Provide support related to sales processes and business applications.
Communicate effectively with internal teams.
Experience with support platforms like Slack and Zendesk.
Strong problem-solving skills required.
Training will be provided to ensure proficiency.

Requirements

Detail-oriented and customer-focused.
Strong problem-solving skills.
Excellent communication abilities.
Experience with support platforms.
Ability to document processes effectively.

Benefits

Training provided for skill development.
Opportunity to work with a large team of professionals.
Engagement in a variety of projects.

LevelUp

LevelUp is a specialist agency that offers outsourcing solutions to agencies, software vendors, and website owners. With over seven years of experience, the company has built a reputation for successfully collaborating with a diverse range of clients, providing essential technical, operational, and back-office support. LevelUp boasts a large team of skilled and passionate professionals dedicated to delivering high-quality work, ensuring that their clients receive the best possible service.

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