Service Delivery Manager - Employee Service Centre - Remote

Overview

The Service Delivery Manager will be responsible for overseeing the Employee Service Centre, ensuring smooth delivery of Payroll and HR services while seeking continuous improvement.

In Short

• Manage the Employee Service Centre operations.
• Ensure smooth delivery of transactional Payroll and HR services.
• Work closely with teams to improve service delivery.
• Develop and manage Key Performance Indicators.
• Engage with stakeholders across various levels.
• Utilize Oracle Fusion ERP for service management.
• Implement continuous improvement methods.
• Support flexible working arrangements.
• Provide leadership and direction to teams.
• Commit to the values of the organization.

Requirements

• Degree or equivalent in Payroll management or related field.
• Experience managing transactional teams in a pressurized environment.
• Strong people management skills.
• Proven track record in performance management.
• Familiarity with key stakeholders and relationship management.
• Competency in ICT systems including Word, Excel, and ticket management.
• Experience in continuous improvement processes.

Benefits

• Flexible working options available.
• Support for work-life balance.
• Commitment to diversity and inclusion.
• Opportunities for personal and professional growth.