Service Delivery Manager - Remote

Overview

The Service Delivery Manager will oversee site security operations, conduct investigations, and maintain exceptional service standards while working closely with clients.

In Short

• Manage staffing levels to meet service levels.
• Ensure officers are trained and site-ready.
• Act as Duty Manager and provide on-call support.
• Conduct investigations and welfare meetings.
• Perform site audits and compliance checks.
• Maintain strong client relationships.
• Ensure service quality and standards are met.
• Lead and develop a team of officers.
• Support retention through exceptional delivery.
• Conduct risk assessments and security reviews.

Requirements

• Valid SIA licence.
• Right to work in the UK.
• Full clean driving licence.
• Managerial or supervisory experience.
• Ability to conduct investigations.
• Excellent communication skills.
• Strong IT skills, especially with Microsoft applications.
• Organizational capability.
• Customer service skills.
• People-focused mindset.

Benefits

• Access to discounts through Securitas Perks.
• Dental and health cash plans.
• Cycle to Work program.
• Pension plan with employer contributions.
• Free mortgage advice.
• 24/7 online GP and mental health support.
• Death in service benefit.
• Employee benefits app.
• Learning and development opportunities.
• Team recognition and engagement initiatives.