Senior Field Service Engineer - New England - Remote

Overview

The Senior Field Service Engineer will be responsible for customer satisfaction and technical support in the life sciences and biotechnology field, working remotely to cover the New England region.

In Short

• Work remotely covering New England and upstate New York.
• Ensure customer satisfaction through technical support.
• Perform preventive maintenance and troubleshooting.
• Collaborate with a team focused on innovation and customer service.
• Manage inventory and documentation for field service operations.
• Travel required for local and overnight support.
• Must have a valid passport for travel into Europe.
• 5+ years of relevant experience preferred.
• Competitive hourly salary with bonus potential.
• Comprehensive benefits package offered.

Requirements

• Associate’s degree in mechanical, electrical, biological science or military equivalent.
• 1 year of experience with Microsoft Office Suite and Windows networking.
• Minimum 5 years of troubleshooting skills.
• Ability to lift 50 pounds.
• 2+ years of prior field service experience is preferred.
• Bachelor's degree in a relevant discipline is a plus.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k) plan for eligible employees.
• Flexible remote working arrangements.
• Bonus/incentive pay eligibility.