Remote Technical Support Engineer

Posted 4 weeks ago

Customer Service

Full Time

Worldwide

Fluent IN Dutch AND English

Overview

The Technical Helpdesk Engineer for Leica Biosystems is responsible for responding to inbound calls and emails regarding technical support requests from customers, ensuring excellent customer service and fostering positive relationships.

In Short

Respond to inbound technical support requests from customers.
Provide first line technical triage and remote support.
Develop and maintain relationships with customers and key accounts.
Diagnose faults and provide troubleshooting via phone/email.
Work closely with the Field Support Team to provide professional Technical Support.
Support the sales of service contracts and assist account managers.
Coordinate with engineers for timely completion of service repairs.
Fluent in Dutch and English; knowledge of French is a plus.
30% travel required during training and onboarding.
Flexible remote working arrangements available.

Requirements

Multiple years of experience in a Helpdesk function or as a field service engineer.
Exceptional communication skills and strong customer focus.
Valid driver’s license with an acceptable driving record.
Experience with Salesforce and SAP is a plus.

Benefits

Flexible remote working arrangements.
Opportunity to work in a diverse global team.
Enriching career development opportunities.

L.M

Leica Microsystems

Leica Microsystems, a part of Danaher Corporation, is a global leader in cancer diagnostics dedicated to advancing cancer diagnostics and improving lives. With a comprehensive portfolio that spans from biopsy to diagnosis, the company focuses on providing reliable and user-friendly solutions that enhance workflow efficiency and diagnostic confidence. Committed to innovation and excellence, Leica Microsystems fosters a diverse and inclusive work environment, encouraging its associates to grow and contribute to impactful solutions that address significant health challenges. The company values flexibility in work arrangements and offers a supportive culture that prioritizes the well-being of both employees and patients.

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