Tier 2 PP Technical Support Engineer (Remote Support)

Overview

The Tier 2 PP Technical Support Engineer will provide high-end technical support for Netsurit clients, focusing on proactive and reactive solutions in IT and networking.

In Short

• Provide Tier 2 technical support for clients.
• Design and implement projects based on client requirements.
• Conduct infrastructure security analysis and reporting.
• Manage incidents and service requests.
• Apply change management as necessary.
• Understand ITIL Framework and ITSM Systems.
• Possess excellent knowledge of Microsoft technologies.
• Have a good understanding of TCP/IP Networking protocols.
• Assist and mentor junior consultants.
• Host technical workshops for the team.

Requirements

• 3-5+ years of experience in IT & Networking.
• Formal IT qualifications, ideally Microsoft certifications.
• Minimum of 1 year onsite experience.
• Strong problem-solving skills.
• Eagerness to learn and grow.
• Good knowledge of network security and malware prevention.
• Experience with VLANs and configuring firewalls.
• Ability to work in a team environment.
• Client services consulting experience.
• Proactive and reactive support skills.

Benefits

• Opportunity to work remotely.
• Professional development and training.
• Collaborative team environment.
• Exposure to various technologies.
• Mentorship opportunities.