Senior Field Service Engineer - Remote

Overview

The Senior Field Service Engineer is responsible for performing preventative maintenance, troubleshooting, and installation of medical equipment, while ensuring customer satisfaction and adherence to regulatory requirements.

In Short

• Perform preventative maintenance on medical equipment.
• Troubleshoot and repair complex issues.
• Lead installations and validations of medical devices.
• Maintain customer relationships and communication.
• Adhere to company policies and regulatory requirements.
• Engage in after-hours support as needed.
• Document all work performed and maintain records.
• Collaborate with sales to recommend value-added services.
• Work in a team-oriented environment.
• Participate in continuous professional development.

Requirements

• Associate degree in related field or equivalent military education.
• 4 years of experience servicing electronic equipment.
• Valid Driver’s License required.
• Experience with medical imaging technologies (Ultrasound, CT, PET).
• Ability to lift and manage equipment up to 35 lbs.
• Strong communication and customer service skills.
• Legal authorization to work in the U.S.
• Willingness to work a rotating on-call schedule.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple priorities effectively.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employee and company contributions.
• Paid time off and tuition reimbursement.
• Professional development opportunities.
• Supportive work environment and culture.
• Equal Opportunity Employer.
• Relocation assistance provided.
• Flexible work arrangements.
• Commitment to employee wellbeing and safety.