Training and Support Specialist - Remote

Overview

As a training and support specialist, you will work closely with Team Leaders to support your assigned team in key areas such as recruitment, onboarding, quality assurance, and other essential tasks. In addition, you will play a vital role in driving company growth by engaging potential customers, nurturing their interest, and efficiently scheduling appointments for our sales team.

In Short

• Engaging in recruitment efforts to identify top talent based on culture fit, skills, experience, and qualifications
• Conducting onboarding activities to ensure smooth transition for new hires
• Providing guidance and support to new team members
• Serving as a resource person for answering questions and addressing concerns
• Participating and documenting processes and improvement initiatives
• Qualifying leads and opportunities before assigning them to the Sales Team
• Assisting in quality assurance activities to optimize customer experience
• Making outbound calls to potential customers to deliver targets
• Scheduling consultations between contacts and Sales Team members
• Inputting information into the system accurately

Requirements

• Experience in recruitment and onboarding processes
• Strong communication skills
• Ability to work in a fast-paced environment
• Detail-oriented with good organizational skills
• Experience in customer engagement and sales support
• Proficient in using CRM systems
• Ability to conduct training sessions
• Team player with a positive attitude
• Flexibility to work night shifts
• Proficient in English

Benefits

• Competitive salary
• Work from home flexibility
• Opportunities for professional development
• Supportive work environment
• Health and wellness benefits