Support Enablement and Training Specialist - Remote

Overview

Samsara is looking for an Enablement & Training Specialist to ensure that our Global Customer & Technical Support teams’ learning programs are well executed, engaging, and deliver measurable results. This role will have an immediate impact on both the agent and customer experience for a growing 24x7 global support team.

In Short

• Facilitate engaging live-virtual and in-person training sessions.
• Track and report progress for onboarding and ongoing training events.
• Stay connected with support agents and customers through shadowing and coaching.
• Review and update existing training content.
• Collaborate on the design and development of new training experiences.
• Up to 25% international travel may be required.
• In-person presence required for training activities in CDMX office.
• Champion Samsara’s cultural principles as we scale globally.

Requirements

• 4+ years of experience leading remote training events.
• 1+ years in technical writing or instructional design.
• Bilingual in English and Spanish.
• Expertise with facilitation tools like Zoom and Google Slides.
• Strong problem-solving skills and organizational abilities.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for rapid career development.