Training Support Specialist - Remote

Overview

The Training Support Specialist will work with the IFMS team to provide an end-to-end training program for organizations new to the USDA’s Food Distribution Program, focusing on virtual training and individual support for system users across the U.S.

In Short

• Develop and deliver training programs for new and existing users of the FDPIR program.
• Coordinate schedules and lead training sessions.
• Create training materials and content, including presentations and videos.
• Monitor and evaluate the effectiveness of training programs.
• Work with the Help Desk to provide targeted training based on user needs.
• Utilize various training methods, including virtual platforms.
• Ensure users understand the system and its benefits.
• Maintain records and reports related to training and user feedback.
• Collaborate with team members to continuously improve training programs.
• Possess strong organizational skills and a positive attitude.

Requirements

• BS/BA degree and 2+ years of experience in a training environment.
• Experience in designing and executing training programs.
• Familiarity with modern training methods specific to virtual training.
• Excellent written communication and leadership skills.
• Ability to work individually and within a team.
• Strong troubleshooting skills to identify training opportunities.
• Ability to obtain Public Trust clearance.
• Experience with Salesforce software is preferred.
• Experience developing user manuals and training programs.
• Project management experience is a plus.

Benefits

• Flexible time off benefits.
• Comprehensive healthcare and wellness benefits.
• Financial and retirement support.
• Continuing education opportunities.
• Access to robust learning resources.
• Support for employees and their families.
• A culture of integrity and trust.
• Opportunities for career growth.
• Competitive compensation.
• A high-performing team environment.