Remote Otter LogoRemoteOtter

Customer Success Specialist, Language Programs - Remote

Posted 20 hours ago
Customer Service
Full Time
Mexico

Overview

As a Customer Success Specialist, you will manage the full lifecycle of language training programs for clients, ensuring high-quality program setup and seamless training delivery.

In Short

  • Manage end-to-end program coordination for language training.
  • Provide dedicated support to clients and assignees.
  • Support the Sales Team in maximizing client value.
  • Monitor program performance and feedback.
  • Ensure accurate billing and invoicing.
  • Collaborate cross-functionally for continuous improvement.

Requirements

  • Advanced English and fluency in Spanish and/or Portuguese.
  • Advanced proficiency in Microsoft Office.
  • Excellent communication skills.
  • Customer-focused approach with strong problem-solving skills.
  • Strong organizational and time management abilities.

Benefits

  • Work-life balance with remote work culture.
  • Access to language learning and professional development.
  • Community events and team-building activities.
  • Regular updates on company news.
  • Support for diversity and inclusion.
Learnlight logo

Learnlight

Learnlight is an innovative EdTech company dedicated to enhancing the learning experience by prioritizing trainers and their role in education. The company focuses on building strong, trustful relationships with clients, ensuring ongoing support, and effectively implementing new training programs. With a commitment to client satisfaction, Learnlight emphasizes a client-centric approach, leveraging technology and data to track performance and manage client needs. The company fosters a remote work culture, offering generous benefits, including professional development opportunities and a focus on diversity, equity, and inclusion.

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