Customer Success Manager - Program Specialist - Remote

Overview

As a Customer Success Manager at Assent, you will play a vital role in delivering services to customers, ensuring program success, and maintaining exceptional service throughout the customer lifecycle.

In Short

• Develop and nurture lasting relationships with customers as a trusted advisor.
• Manage client relationships and lifetime value of assigned accounts.
• Oversee Customer Health and associated performance metrics.
• Lead strategic planning sessions with customers.
• Analyze program results and identify opportunities for improvement.
• Support the Sales team in renewal management of owned accounts.
• Take on special projects to enhance customer success processes.
• Coordinate user permissions in the Assent platform.
• Advocate for client success across internal teams.
• Maintain up-to-date communications in the CRM.

Requirements

• Excellent oral and written communication skills in English.
• Minimum of 3 years experience in customer success, project management, or consulting.
• Working knowledge of consultative customer management.
• Experience in a technology/SaaS environment is a plus.
• Solid Microsoft Excel skills for data management and analysis.

Benefits

• Flexible work options and wellness programs.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Retirement savings options.
• Professional development days from day one.