Senior Customer Success Manager, Digital Led - Remote

Overview

The Digital Led Senior Customer Success Manager reports directly to the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts, guiding our new and existing customers through implementation and adoption with a heavy focus on 1:many outreach tactics and leveraging data to engage with the right customers at the right time. This is an entirely new team at LaunchDarkly, and the best candidate for this role will have a passion for customer success, experience leveraging data to manage a large customer portfolio, and an interest in helping to build a best-in-class Digital Led CS organization while executing at a high level.

In Short

• Customer onboarding and activation support.
• Identify and mitigate risks using data.
• Provide technical guidance on product implementation.
• Monitor customer goals and identify upsell opportunities.
• Build trust and provide prescriptive guidance to customers.
• Support key advocates within customer organizations.
• Own and forecast the renewal process.

Requirements

• 5+ years in a customer-facing role.
• Experience in a tech-led Customer Success organization.
• Data-driven decision-making skills.
• Experience managing renewals and retention quotas.
• Strong project management skills.
• Experience with technical products and DevOps.
• Exceptional time management and organizational skills.

Benefits

• Competitive salary with stock options.
• Health, vision, and dental insurance.
• Mental health benefits.
• Opportunities for continuous learning and growth.
• Supportive and collaborative team environment.