Director, Client Services - Remote

Overview

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. 

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest. 

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

In Short

• Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
• Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
• Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.
• Own the quality bar for all campaign deliverables — from activation briefs to final reports.
• Review and approve key client materials, providing strategic insights that elevate outcomes.
• Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
• Recruit, onboard, and mentor top talent for the Services team.
• Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
• Act as a thought leader on creator economy trends, platform shifts, and cultural insights.
• Establish playbooks and best practices that raise the bar for service delivery across the org.

Requirements

• 7+ years of experience in client services, influencer marketing, or digital operations, with direct leadership of client-facing teams.
• Proven success managing enterprise accounts, delivering measurable ROI, and maintaining long-term client satisfaction.
• Strong ability to balance team needs with business priorities, allocating resources effectively in high-growth contexts.
• Experience building and implementing scalable processes and workflows that drive efficiency without sacrificing creativity.
• Demonstrated success in talent development — recruiting, mentoring, and elevating high-performing teams.
• A systems mindset with the ability to connect operational details to strategic business outcomes.
• Excellent executive communication skills and the ability to influence cross-functional stakeholders.

Benefits

• Market-based and data-driven approach to compensation.
• Eligible for various benefits plans as part of overall compensation package.
• Opportunities for professional development and growth.
• Inclusive and diverse work environment.