Director Client Services - Remote

Overview

We are seeking a Director Client Services to oversee our team and ensure service and client goals are met.

In Short

• Manage the full client cycle from project management of new customers.
• Oversee the construction of onsite services.
• Ensure customer success and satisfaction.
• Communicate with clients about products or services.
• Investigate and resolve client issues.
• Collaborate with stakeholders to address client concerns.
• Ensure clients are confident throughout the planning delivery process.
• Lead a team to meet service and client goals.
• Work in a fast-paced environment.
• Drive personal ownership and responsibility for objectives.

Requirements

• Experience in client services or customer success roles.
• Strong project management skills.
• Excellent communication skills.
• Ability to work collaboratively with stakeholders.
• Proven track record of resolving client issues.
• Strong sense of personal ownership and responsibility.
• Ability to work in a fast-paced environment.
• Experience in managing teams.
• Understanding of service delivery processes.
• Ability to think outside the box.

Benefits

• Opportunity to work with innovative technology.
• Be part of a company that is making a difference.
• Work in a dynamic and fast-paced environment.
• Collaborate with a talented team.
• Contribute to reducing carbon emissions.
• Engage in a culture of personal ownership.
• Potential for career growth.
• Work in a company recognized for innovation.
• Competitive compensation package.
• Flexible work environment.