Client Services Director (Shopify) - Remote

Overview

We're seeking an experienced Client Services Director to oversee a portfolio of premium-level accounts, with a strong focus on transitioning them to Shopify.

In Short

• Oversee and manage Premium-level accounts.
• Drive growth and retention of high-value clients.
• Mentor and support junior team members.
• Identify and mitigate risks within the portfolio.
• Expand services for existing clients.
• Maintain high-quality client relationships.
• Ensure renewal and retention of Premium accounts.
• Drive accountability and quality in service delivery.
• Leverage Shopify expertise to support client growth.
• Lead complex negotiations and resolve conflicts.

Requirements

• Hands-on experience with Shopify.
• Proven track record in managing Premium-level accounts.
• Strong leadership and mentoring skills.
• Excellent communication and negotiation abilities.
• Ability to identify growth opportunities.
• Experience in risk management.
• Strategic thinking and planning skills.
• Ability to drive quality assurance in services.
• Experience in stakeholder communication.
• Performance management experience.

Benefits

• Opportunity to work with premium clients.
• Professional development and mentoring opportunities.
• Dynamic work environment.
• Potential for career advancement.
• Flexible working arrangements.