Director - Client Services - Remote

Overview

The Director - Client Services is responsible for managing all aspects of one or more assigned programs, serving as the primary client interface for day-to-day communications and commitments relating to the delivery of Everise solutions.

In Short

• Serve as primary point of client contact and coordinates program delivery
• Provide input to develop corporate and business unit strategies for account
• Help set client expectations in a professional and effective manner
• Support day-to-day activities for the client program
• Manage client satisfaction and achievement of client specific KPI’s
• Collaborate with team members to resolve client issues
• Identify new opportunities to enhance client relationships
• Assist in management of program profitability and performance metrics
• Suggest modifications to internal processes as needed
• Help ensure operational procedures are in place

Requirements

• Experience managing large accounts in a service environment
• Ability to handle priority issues quickly
• Ability to analyze data and prepare reports
• Strong capability to build relationships with internal resources
• Strong attention to detail
• Outstanding organizational and follow-up skills
• Ability to multi-task
• Highly flexible
• Bachelor’s degree in related field with relevant experience
• Project management training or certification a plus

Benefits

• Information about benefits is not provided.