Solutions Engineer - Remote

Overview

We’re looking for a Solutions Engineer to join the team and serve as the technical partner across sales, onboarding, and customer success. You’ll work closely with Account Executives and Customer Success Managers to run demos, guide integrations, troubleshoot issues, and ensure customers get lasting value from the platform. This is a client-facing, hands-on technical role that blends pre-sales engineering, onboarding, and ongoing solution support.

In Short

• Partner with Account Executives to deliver technical demos for strategic prospects.
• Present product capabilities and walk customers through integrations (Salesforce, HubSpot, REST APIs).
• Translate business requirements into workable technical solutions and best practices.
• Explore use cases and advise prospects on solution design.
• Ensure smooth setup and integration with Customer Success and Onboarding teams.
• Document and improve deployment processes for faster, repeatable implementations.
• Handle level 3 escalations in collaboration with Support.
• Write clear tickets for Engineering with reproduction steps and expected results.
• Act as the “voice of the customer,” surfacing feedback to the Product team.
• Success in 3–6 months looks like leading pre-sales demos independently.

Requirements

• 3+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or similar roles.
• Hands-on experience with CRM platforms (Salesforce, HubSpot) and REST APIs.
• Strong troubleshooting and problem-solving ability across integrations and workflows.
• Proven experience supporting sales cycles, onboarding, and driving adoption.
• Skilled at explaining technical concepts to both technical and non-technical audiences.
• Comfortable working in fast-paced environments with shifting priorities.
• Advanced English (C1/C2) with strong written and spoken communication.

Benefits

• Compensation: $54,000 to 60,000 USD.
• Remote work opportunity.
• Collaborative work environment.
• Opportunity to work with leading CRM platforms.
• Professional development and growth opportunities.