Customer Success Specialist - Remote

Overview

Lambda is on a mission to be the world's top AI computing platform, equipping engineers with tools to deploy AI that is fast, secure, affordable, and built to scale.

In Short

• Guide customers through the order process as the main advocate.
• Maintain continuous communication with customers to ensure satisfaction.
• Partner with internal teams and external stakeholders to meet customer needs.
• Resolve post-order issues in a timely manner.

Requirements

• Strong written and verbal communication skills.
• Process-oriented with a collaborative mindset.
• At least 2 years of experience in Customer Success or equivalent.
• Active team player, self-starter, and multitasker.
• Proficient with G-Suite, Salesforce, and Slack.

Benefits

• Generous cash & equity compensation.
• Health, dental, and vision coverage for you and dependents.
• Commuter/Work from home stipends for select roles.
• 401k Plan with 2% company match (USA employees).
• Flexible Paid Time Off Plan.