Lead Technical Support Engineer - Remote

Overview

The Lead Technical Support Engineer at Kyndryl will play a critical role in ensuring customer success by providing expert support for various operating systems and virtualization technologies.

In Short

• Provide front-line customer support via email, phone, and screen sharing.
• Be an expert in Microsoft and Linux Operating Systems.
• Assist customers with complex environments in Skytap.
• Work closely with sales teams to ensure customer satisfaction.
• Engage as a subject matter expert within the support organization.
• Write technical documents and solutions guides.
• Mentor and lead other team members.
• Participate in on-call support as needed.
• Drive successful outcomes for customers.
• Stay updated with industry trends and technologies.

Requirements

• Extensive exposure to Windows and/or Linux operating systems.
• Experience with VMware and virtualization technologies.
• Ability to debug problems at the admin level.
• Excellent communication and interpersonal skills.
• Strong project planning and time management skills.
• Knowledge of at least one scripting language is a plus.
• Experience in customer support roles is preferred.
• Must be detail-oriented and customer-focused.
• Ability to work independently and in a team environment.
• Flexibility to work outside regular hours as needed.

Benefits

• Comprehensive medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and time off.
• Access to employee learning programs and certifications.
• Participation in a discretionary annual bonus program.
• Opportunities for career growth and advancement.
• Inclusive workplace culture and support networks.
• Flexible work environment.
• Access to volunteering and giving programs.
• Innovative work with Fortune 100 clients.