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Technical Support Representative: Service Desk - Remote

Posted 3 days ago
Customer Service
Full Time
Costa Rica

Overview

The Technical Support Representative at Kyndryl is responsible for assisting customers with their technology-related issues, providing solutions, and ensuring customer satisfaction. This role offers a gateway into the IT field, focusing on problem-solving and customer service.

In Short

  • Assist customers with technology-related issues.
  • Provide solutions through chat, email, and MS Teams.
  • Work in a fast-paced environment.
  • Learn about various roles within Kyndryl.
  • Receive training on Microsoft 365 and other platforms.
  • Opportunity to earn certifications (Google Cloud, Azure, Microsoft).
  • Collaborate with back-office teams for escalations.
  • Engage with mentors and grow professionally.
  • Be part of a diverse and inclusive workplace.
  • Start your career path with various opportunities.

Requirements

  • At least 6 months of experience in tech support or customer service.
  • Knowledge of Windows operating systems.
  • Advanced English level.
  • Experience with Mac or Linux is preferred.
  • Strong troubleshooting and problem-solving skills.
  • Customer support experience is a plus.
  • Ability to adapt to customer needs.

Benefits

  • Access to incredible learning opportunities.
  • Collaboration with global teams.
  • Mentorship opportunities available.
  • Involvement in volunteer community activities.
  • Dynamic and supportive work atmosphere.

Kyndryl

Kyndryl

Kyndryl is a global leader in designing, building, managing, and modernizing mission-critical technology systems that are essential for daily operations worldwide. The company is committed to fostering an equitable and inclusive environment for its employees, customers, and communities. Kyndryl emphasizes proactive account management and growth, encouraging its team members to develop deep customer relationships and deliver tailored solutions. With a focus on innovation and continuous improvement, Kyndryl provides extensive learning opportunities and resources to support employee development. The company values diversity and promotes a culture where everyone can bring their whole self to work, driving collective success and progress.

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