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Lead Technical Support Engineer - Remote

Posted 8 weeks ago
Customer Service
Full Time
Pakistan

Overview

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. This role involves troubleshooting complex issues, mentoring other engineers, and collaborating with various teams to improve technical support processes.

In Short

  • Deep understanding of the product and ability to analyze complex issues.
  • Identify and resolve complex technical issues.
  • Create and maintain technical documentation.
  • Collaborate with cross-department teams.
  • Provide leadership and mentoring to Technical Support Engineers.
  • Drive continuous improvement in technical support processes.
  • Participate in on-call support rotations.

Requirements

  • Minimum 3 years in Technical Support or Customer Support.
  • Good understanding of SQL and API.
  • Basic knowledge of a coding language.
  • Excellent communication and collaboration skills.
  • Ability to diagnose and troubleshoot technical issues.
  • Document technical issues and solutions.
  • Collaborate with cross-functional teams.
  • Provide excellent customer service.
  • Participate in on-call rotation.

Benefits

  • Diverse and inclusive workplace.
  • Equal opportunity employer.
Motive logo

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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