Port Service Remote Support Engineer

Overview

The Port Service Remote Support Engineer at Konecranes provides technical support for container handling cranes, ensuring efficient operations and customer satisfaction.

In Short

• Provide technical support to customers and field service personnel.
• Troubleshoot mechanical, electrical, and hydraulic issues.
• Assist with parts replacement and safety upgrades.
• Maintain records of customer interactions.
• Support continuous improvement initiatives.
• Develop training programs for field service personnel.
• Participate in problem escalation projects.
• Handle customer service quotations.
• 10% travel required.
• Hybrid work schedule permitted.

Requirements

• Associate degree in engineering (electrical, mechanical, etc.).
• 5 years of experience in cranes and field service support.
• In-depth knowledge of crane schematics and programming.
• Proficient in Siemens PLC and VFD drives.
• Excellent troubleshooting skills.
• Strong interpersonal communication skills.
• Proficient in Microsoft Excel.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional development.
• Hybrid work schedule flexibility.
• Global leader in material handling solutions.
• Commitment to employee fairness and equality.