Remote Desktop Support (Service Desk Engineer)

Overview

Mpathic is seeking a Service Desk Engineer to provide exceptional IT support and customer service in a fully remote environment.

In Short

• Immediate hiring for a Remote Desktop Support position.
• Work from home with all necessary equipment provided.
• Standard shift: Monday through Friday, 10 am to 7 PM EST.
• Compensation range: $40K-$50K per year.
• Responsibilities include Windows Server administration and end-user support.
• Assist with hardware and software problem resolution.
• Document and track issues for timely resolution.
• Collaborate with team members and external support staff.
• Must possess a strong empathic attitude and communication skills.
• Experience in a fast-paced help desk environment is required.

Requirements

• Experience as a Windows System Administrator or similar role.
• IT customer service experience.
• High School Diploma required; college degree preferred.
• Relevant certifications (MCSA, Security+, A+, etc.) are a plus.
• Knowledge of Microsoft products and Active Directory.
• Strong interpersonal and problem-solving skills.
• Ability to work autonomously and in a team.

Benefits

• Competitive salary based on experience.
• Fully remote work environment.
• Comprehensive training program.
• Opportunity to work with a supportive team.
• Access to the latest technology and tools.