Remote Support Engineer

Overview

As a Remote Support Engineer at Agilent Technologies, you will provide technical support and services to customers in Brazil, focusing on advanced analytical instrumentation.

In Short

• Join the Online Technical Support Team for Brazil-based customers.
• Support hardware, software, and applications for Gas Chromatography and Mass Spectrometry.
• Provide remote post-sales technology support.
• Deliver timely responses to customer technical assistance requests.
• Perform troubleshooting and problem-solving over the phone.
• Leverage interactions to identify revenue opportunities.
• Up to 10% travel for technical work and training.
• Full-time position with remote work option.
• Requires 6+ years of relevant experience.
• Strong communication skills are essential.

Requirements

• Bachelor's or Master's degree in Chemistry, Biochemistry, Engineering, or related field preferred.
• 6+ years of experience with Agilent analytical instrumentation.
• Experience with GC/GC-MS and Atomic Spectroscopy.
• Advanced or intermediate English proficiency.
• Excellent verbal and written communication skills.
• Strong logical troubleshooting skills.
• Able to manage multiple priorities.

Benefits

• Work in a dynamic and inclusive environment.
• Opportunity to contribute to meaningful scientific advancements.
• Comprehensive training and development programs.
• Access to cutting-edge technologies in laboratory and clinical fields.
• Competitive compensation package.