Bilingual Licensed Customer Service Agent - Remote

Overview

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day.

In Short

• Provide fast, accurate, and human support to homeowners.
• Handle high-volume inbound and outbound customer interactions.
• Educate policyholders on coverage details and policy changes.
• Create, update, and process homeowners insurance policies.
• Navigate multiple systems to resolve customer inquiries efficiently.
• Complete a mandatory, paid 10-week training program.
• Work in a remote-first environment with flexibility.
• Contribute to customer satisfaction and retention.
• Must be bilingual (Spanish-speaking).
• Active Property & Casualty insurance license required.

Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license.
• 6+ months customer service experience in P&C (home insurance).
• Experience in a high-volume call center.
• Bilingual (Spanish-speaking) proficiency.
• Hands-on experience with homeowners insurance policies.
• Ability to explain policy coverage clearly.
• Comfort navigating multiple systems simultaneously.
• Strong active listening skills and empathy.

Benefits

• Competitive salary and company equity through RSUs.
• $1000 retention bonus after 6 months.
• 10 weeks of paid training.
• 401(k) with company match up to 4%.
• Multiple medical plan options, plus dental and vision coverage.
• 11 days of accrued PTO and 7 days paid sick leave.
• Paid parental leave for birthing and non-birthing parents.
• Professional development budgets for certifications.