Licensed Customer Service Agent - Remote

Overview

As a Licensed Customer Service Agent, you will support and advocate for homeowners across 13 states, handling policies, payments, and coverage questions while delivering fast and empathetic service.

In Short

• Serve as the first line of support for homeowners.
• Handle high-volume inbound and outbound customer interactions.
• Educate policyholders on coverage details and policy changes.
• Process homeowners insurance policies and payments.
• Navigate multiple internal systems to resolve inquiries.
• Complete a mandatory, paid 10-week training program.
• Work in a remote-first environment.
• Must have an active P&C license.
• Ability to work in a fast-paced environment.
• Strong communication and empathy skills are essential.

Requirements

• Active Property & Casualty (P&C) license.
• 6+ months of customer service experience in P&C.
• Experience in a high-volume call center.
• Hands-on experience with homeowners insurance policies.
• Ability to explain policy coverage clearly.
• Comfort with multiple systems and tools.
• Strong active listening skills.
• Bilingual (Spanish-speaking) proficiency is a bonus.

Benefits

• Competitive salary with retention bonuses.
• Paid training program.
• Comprehensive benefits program starting on day one.
• 401(k) with company match.
• Multiple medical plan options.
• 11 days of accrued PTO and paid sick leave.
• Paid parental leave options.
• Career mobility and professional development opportunities.