Licensed Customer Service Agent - Remote

Overview

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

In Short

• Interact with current policyholders via phone, email, and chat.
• Contact customers' banks/mortgage to obtain additional details.
• Create/update policies for customers to review.
• Submit payments/issue refunds.
• Educate customers on policies and coverages.

Requirements

• An active Property & Casualty (P&C) or Personal Lines insurance license.
• Experience in a call center/high incoming call volume environment.
• Bilingual (Spanish speaking) preferred.
• Home insurance experience highly preferred.
• Superior customer service skills.
• Empathy towards others.
• Ability to work in a fast-paced environment with limited structure.
• Proficient in Google suite or similar tools.
• A need for efficiency, always looking for ways to make processes better.

Benefits

• Comprehensive benefits program including medical, dental, vision, and life insurance.
• Competitive salary and company equity through Restricted Stock Units (RSUs).
• 401K with company match of up to 4% of eligible earnings.
• 16 days of accrued PTO per year plus 10 paid holidays.
• A paid parental leave program providing 100% salary continuation.
• Continuing education and professional development opportunities.