Product Support Engineer - APAC - Remote

Overview

As a Product Support Engineer, you will own relationships with all our APAC customers (and some prospects) while working closely with a local Customer Success Manager, a Solution Engineer, Sales Directors as well as our Europe-based Product team. Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their staking activities.

In Short

• Onboarding and training business clients on staking services.
• Providing technical support and troubleshooting for clients.
• Communicating platform updates and enhancements.
• Maintaining a knowledge base of staking-related information.
• 3+ years of technical customer support experience required.
• Experience with API troubleshooting and software implementation.
• Strong communication skills are essential.
• 1+ year of experience in web3, blockchain, and cryptocurrency preferred.
• Fluency in English is required; other languages are a plus.
• Experience in a fast-growing startup is a nice-to-have.

Requirements

• 3+ years of technical customer support experience in a B2B software company.
• Proven experience with API troubleshooting and software implementation.
• Strong ability to prioritize and resolve support tickets effectively.
• Outstanding communication skills across all channels.
• 1+ year of experience in web3, blockchain, and cryptocurrency.
• Native or business-level English proficiency.

Benefits

• A fast-paced, bureaucracy-free work environment.
• Equity share options in the business.
• Competitive salary.
• Flexible holiday and remote working options.
• Choose your IT equipment.
• Internet connection paid.
• Significant personal development budget.
• Overseas tech conferences budget.